Entries by Heather Lloyd-Martin

Fun, Easy Ways to Delight Your Customers

Oh, how I hate when my snark comes back to bite me — but here we are. Remember the Peloton television ads that ran last year? The ads would show a beautiful person in an amazing condo with their incredible $2,500+ exercise equipment… …while a voice over would define what a “Peloton person” did every day, […]

When Is Short Copy OK?

Have you heard that writing short copy is spammy, and you should always write a minimum of X words? You’re not alone. Recently, I received this question: “What is the minimum number of words for a blog post?  I was told many years ago that it was 300 words and then a couple of years […]

Is It Time to Refresh Your B2B Messaging?

This is going to be one of my “tough love” blog posts. You have been warned. Right now, I’m hearing a lot of B2B blanket statements like, “All companies have eliminated their purchasing. There is no budget out there. We’re pulling back on our marketing until things are back to normal.” Here’s the thing. It’s true that […]

Site Traffic Down? Do This!

Does your site seem uncommonly…quiet…lately? It’s not just you. In fact, 60 percent of SEOs are seeing a traffic drop. This is up from 49 percent just a week ago. Yes, it depends on the industry (for instance, videoconferencing and fitness equipment sites are going gangbusters.) But for the rest of us, things are slow. As for the reason? […]