Entries by Heather Lloyd-Martin

Has your SEO copywriting strategy changed with the times?

The economy has shifted. Has your marketing message? In today’s learned helplessness, recession-mindset economy, some business owners are moaning, “People just aren’t buying. There’s nothing we can do.” The reality is that companies (and individuals) are buying products and services every second of every day. However, the marketing message that worked a year ago may […]

So, What’s in It for Me?

When faced with an offer, an action step or a request, we all want to know one simple thing: What’s in it for me? For instance, how many times have you received an email like this one: “Thank you for (staying at our hotel, talking to our customer service rep, buying something from us.) We’d […]

Terminal 5 Trauma – British Airways and Missed Reputation Management Opportunities

Just one week ago, I was returning home from an Amsterdam holiday. I flew into Heathrow’s brand-new Terminal 5 and happily boarded my plane. My luggage did not. If you’ve been tracking the Terminal 5-blues news, you’d know that it’s been estimated that 20,000 bags were stuck in Heathrow. Volunteer British Airways staff are manually […]